Question 1

What is the difference between Eau de Parfum and Eau de Toilette?

Accepted Answer

Eau de Parfum (EDP) typically contains 15-20% fragrance oil, lasts 6-8 hours, and projects strongly. Eau de Toilette (EDT) contains 5-15% oil, lasts 3-5 hours, and projects more lightly. Every JS Fragrance product is bottled at Eau de Parfum strength, with several formulated to perform at Extrait-level — longer-lasting and richer than typical EDPs.

Question 2

What does "Extrait-level performance" mean?

Accepted Answer

Extrait de Parfum is the strongest fragrance concentration (20-30%+ oil), normally found only in luxury houses at premium prices. When we say our scents perform at Extrait level, we mean the longevity (8-12+ hours) and projection match Extrait-grade fragrances while keeping our pricing accessible.

Question 3

How long do JS Fragrance scents last on the skin?

Accepted Answer

Most of our Eau de Parfum lineup lasts 6-10 hours; signature blends (the JS Originals collection) are designed for 8-12+ hours of wear. Longevity varies by skin type — drier skin holds fragrance shorter than oily/moisturized skin. Apply on pulse points (wrist, neck, behind ears) after a shower or moisturizer for the longest wear.

Question 4

What is the difference between a JS Original and an inspired-by fragrance?

Accepted Answer

JS Originals are exclusive scents created in-house — they have no equivalent anywhere else and carry our "Crafted by JS Fragrance" badge. Inspired-by fragrances are our high-quality interpretations of well-known designer/niche scents at a fraction of the original price.

Question 5

Are inspired-by fragrances legal?

Accepted Answer

Yes. Fragrance scent profiles cannot be copyrighted under intellectual-property law, only brand names and bottle designs. We never copy logos, names, or packaging — only the scent profile is interpreted, and we always disclose what each fragrance is inspired by.

Question 6

How do I store perfume to make it last longer?

Accepted Answer

Keep bottles upright in a cool, dark place — away from direct sunlight, heat, and humidity. Bathrooms are the worst place to store perfume because of temperature/humidity swings. Properly stored, an unopened bottle stays fresh for 3-5 years.

Question 7

Where should I apply perfume for best results?

Accepted Answer

Apply on warm pulse points: wrists, neck (sides), behind ears, inside elbows, and behind knees. Don't rub your wrists together — this crushes the top notes. For longer wear, moisturize first and lightly mist clothing/hair (1 spray max — undiluted alcohol can stain delicate fabric).

Question 8

What are top, heart, and base notes?

Accepted Answer

A fragrance unfolds in three stages. Top notes (citrus, light fruits, herbs) hit first and fade in 15-30 minutes. Heart notes (florals, spices, fruits) bloom next and define the personality of the scent for 2-4 hours. Base notes (woods, musks, amber, vanilla) settle on the skin and form the lasting impression for the remaining hours.

Question 9

How do I find a fragrance that suits me?

Accepted Answer

Start with our free Scent Finder quiz — answer 5 quick questions and we'll recommend 3 scents matched to your personality, occasion, and preferred notes. You can also browse by category (Men, Women, Unisex) or scent family (Woody, Floral, Oriental, etc.) on the Shop page.

Question 10

Can I sample multiple scents before committing to a full bottle?

Accepted Answer

Yes. Use our Bundle Builder to mix 3 small-size scents at a discount — perfect for sampling. We also offer Custom Scent Builder for personalized blends based on your taste.

Question 11

Are JS Fragrance scents unisex or gendered?

Accepted Answer

We carry men's, women's, and unisex options. Each product page lists the recommended audience, but fragrance is ultimately personal — many of our customers wear scents marketed to the opposite gender if they love how it smells on them.

Question 12

Do JS Fragrance products contain alcohol?

Accepted Answer

Yes — like virtually all Eau de Parfum, our fragrances use a denatured alcohol (ethanol) base to evaporate cleanly and carry the scent. Alcohol-free options are not currently available.

Question 13

Are your fragrances cruelty-free?

Accepted Answer

We do not test our finished products on animals. Our raw materials are sourced from suppliers who follow the same standard wherever possible. Some specific exotic ingredients (like real ambergris or certain musks) are never used; we use synthetic, ethical alternatives.

Question 14

How long does shipping take in the Philippines?

Accepted Answer

Most orders ship within 1-2 business days from Metro Manila and arrive in 3-7 business days nationwide. Metro Manila and Luzon receive deliveries fastest (usually 2-3 days); Visayas and Mindanao take 4-7 days.

Question 15

How much is shipping?

Accepted Answer

Shipping fees are calculated at checkout based on your region: ₱60 for Metro Manila and Luzon, ₱120 for Visayas, ₱160 for Mindanao. Free shipping is occasionally offered on orders above a set threshold — check the cart for current promotions.

Question 16

Do you ship internationally?

Accepted Answer

Currently we ship within the Philippines only. International shipping is on our roadmap. For overseas Filipinos, ask a family member to receive the order locally and forward it via your preferred balikbayan box service.

Question 17

Can I track my order?

Accepted Answer

Yes. Once your order ships, you'll receive an email and (if provided) SMS with the tracking number. You can also enter your order number on our /track-order page to view live status.

Question 18

What courier do you use?

Accepted Answer

We partner with reputable Philippine couriers including J&T Express, LBC, and Flash Express depending on destination and order size. Bulk orders may ship via Lalamove or Grab Express within Metro Manila for same-day or next-day delivery.

Question 19

What payment methods do you accept?

Accepted Answer

We accept GCash, GoTyme, PayMaya/Maya, Security Bank transfer, and Cash on Delivery (COD). Credit/debit card payments via secure third-party processors are also available at checkout.

Question 20

Is Cash on Delivery (COD) available?

Accepted Answer

Yes, COD is available in most locations within the Philippines. First-time COD orders may be subject to a verification call to confirm the delivery address.

Question 21

Can I cancel or change my order after placing it?

Accepted Answer

Orders can be cancelled or modified within 1 hour of placement, before they enter our packing queue. Email or message our support team with your order number as soon as possible. Once an order is packed and handed to the courier, we cannot recall it.

Question 22

Do you offer wholesale or dealer pricing?

Accepted Answer

Yes — our Ambassador and Dealer Program offers tiered pricing for bulk buyers and resellers. Sign up via the Ambassador page or message us directly for application details and minimum order quantities.

Question 23

What is your return policy?

Accepted Answer

We accept returns of unopened, unused fragrance within 7 days of delivery. Due to the personal-care nature of perfume, opened or sprayed bottles cannot be returned for hygiene and safety reasons. If you receive a damaged or wrong item, contact support within 48 hours of delivery for free replacement.

Question 24

What if my bottle arrives damaged?

Accepted Answer

Take a photo or short video of the damaged item and packaging within 48 hours of delivery, and email it to us along with your order number. We'll arrange a free replacement or full refund — whichever you prefer.

Question 25

How do I know your fragrances are authentic?

Accepted Answer

Every JS Fragrance product is hand-blended and bottled in our Philippine facility — there are no resellers, no counterfeits in the supply chain, because our scents are made by us, not imported designer originals. Each product page also displays our "100% Authentic" guarantee and verified customer reviews.

Question 26

Are your scents formulated for sensitive skin?

Accepted Answer

Our fragrances pass standard cosmetic-grade formulation guidelines and use IFRA-compliant ingredients. However, perfume contains alcohol and aromatic compounds — if you have very sensitive skin, do a patch test first, or apply on clothing instead of directly on skin.

Question 27

Where is JS Fragrance based?

Accepted Answer

JS Fragrance is a Filipino luxury fragrance brand based in the Philippines. Every scent is hand-blended in our Manila facility and shipped nationwide.

Question 28

Do you have a physical store?

Accepted Answer

We're currently a direct-to-consumer online brand. Selected pop-up events and partner retail locations are announced via our Instagram and Facebook pages.

Question 29

How can I contact customer service?

Accepted Answer

Reach us via the contact form on our /about page, email support@jsfragrances.com, or message our official Facebook and Instagram pages. We respond within 1 business day on average.

Question 30

Do you offer gift wrapping?

Accepted Answer

Yes — every order ships in our signature black-and-gold packaging suitable for gifting. Add a free gift note at checkout with your personal message.

Question 31

What makes JS Fragrance different from other Philippine fragrance brands?

Accepted Answer

Three things: (1) Extrait-level performance at Eau de Parfum prices — most local brands top out at standard EDP longevity; (2) JS Originals — exclusive in-house creations, not just inspired-by scents; (3) End-to-end Filipino craftsmanship — hand-blended, bottled, and shipped from Manila with full quality control.

Question 32

Can I compare scents side-by-side before buying?

Accepted Answer

Yes. Tap the small ⚖ "Compare" button on any product card (it appears in the bottom-right corner when you hover or tap) or visit a product page and add it to compare. You can compare up to 3 scents at once. When you have at least one selected, a gold "Compare 1/3" button appears bottom-left of the screen — tap it (or visit /compare) to see a side-by-side table of category, scent family, top/heart/base notes, longevity, projection, and price.

Question 33

Do you show me products I recently looked at?

Accepted Answer

Yes. The Shop page has a "Recently Viewed" strip at the bottom, and individual product pages also show the last few scents you browsed. This makes it easy to compare options or come back to a fragrance you almost bought. The list is stored locally in your browser only — we don't ship it to our servers, and you can clear it any time via browser settings.

Question 34

What does 'Frequently Bought Together' mean on the product page?

Accepted Answer

It's a small section showing the scents most often purchased alongside the one you're viewing — based on real co-purchase data from past JS Fragrance orders, not paid placements. It's a great way to discover scent pairings (e.g. a bold evening fragrance + a clean daytime one) and to build a wardrobe rather than a single bottle.

Question 35

Can I reorder a previous order in one click?

Accepted Answer

Yes. Sign in, go to your Account → Orders tab, click any past order to expand it, then hit the gold "Reorder" button. We re-add the items to your cart (matching the original variants where available) and take you straight to checkout. If a scent is sold out or discontinued, we skip it and tell you in a quick toast — the rest still goes into the cart.

Question 36

What are VIP customer perks?

Accepted Answer

Customers with 3 or more paid orders are auto-tagged as VIP. You'll see a small "VIP · Welcome back, {Name}" greeting on the homepage, and our team prioritises your support tickets. We periodically run VIP-only promos, early-access drops, and birthday gifts — these are announced via email and the homepage banner.

Question 37

How does the Ambassador program tier structure work in 2026?

Accepted Answer

We retired the old Bronze / Silver / Gold recognition badges. The current structure is one Ambassador tier (single-bottle wholesale rate) plus three volume-based Distributor tiers — Distributor (100-299 pcs of the same product), Bulk Partner (300-499 pcs), and Super Bulk (500+ pcs). Higher tiers unlock deeper per-unit margins on bulk orders. The program is strictly one-level — no downline, no chain commissions. You earn from your own retail sales (₱100 profit per 50ml bottle at the Ambassador tier) plus a one-time ₱200 bonus when someone you directly referred gets their tester-kit payment approved.

Question 38

How do I claim my Monthly Top Seller prize?

Accepted Answer

If you're the #1 seller for a given calendar month, your certificate page (linked from your dashboard) will show a gold "Claim Your Prize" button. Click it, enter your GCash number + which 50ml bottle you'd like as your free reward + any special notes, and submit. Our team validates the claim server-side (we confirm you really were #1 that month), and your prize bundle — cash bonus via GCash + free bottle + spotlight feature post + official downloadable certificate — is fulfilled within 1-2 business days. Prizes are non-transferable to another account and can't be converted to cash above the announced cash-bonus amount.

Question 39

How do I track which channel my referrals come from (TikTok vs Facebook vs IG)?

Accepted Answer

Add a UTM tag to your referral link when you post on different channels — for example: /r/your-slug?utm_source=tiktok or /r/your-slug?utm_source=facebook&utm_campaign=valentines. Every visit to your referral link with those tags is logged and shows up in the admin Referral Analytics dashboard, broken down by source, campaign, and day. Ask your admin to share the per-channel report — it tells you exactly which platform converts best for your audience so you can double down on what's working.

Fragrance & Wear